Refund and Returns Policy

This is a sample page.

Effective Date: [90-day]

At DuMeco, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your beauty and skincare products, we offer a 90-day refund and returns policy.

Eligibility for Returns

Products must be returned within 90 days from the date of purchase.
Items must be unused, unopened, and in their original packaging.
A receipt or proof of purchase is required for all returns.

How to Initiate a Return

Contact Us: Please reach out to our customer service team at info@dukoco.com or Whatsapp: +852-44887580 to initiate your return.
Return Authorization: You will receive a Return Authorization (RA) number, which must be included with your return.
Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship the product to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.

Refund Process

· Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
· If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Non-Returnable Items

· Gift cards
· Sale items
· Products marked as non-returnable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product for a replacement or refund.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

For any questions regarding this policy, please contact us at info@dukoco.com.

Thank you for shopping with DuMeco!